✅ Customer Profile

Name: Family Resource Associates (FRA)
Location: New Jersey
Size: Adults with intellectual and developmental disabilities across multiple program sites
Services Offered: Day habilitation, community engagement, skills training, enrichment
How They Use Kibu: Documentation, live classes, fitness sessions, skill-building, and parent communication 

At Kibu, we believe choice, creativity, and community drive leading programs. At Family Resource Associates, those values come alive each day. FRA offers adults with developmental disabilities the freedom to shape their own schedules, discover new skills, and engage with their peers in vibrant, community-centered programs.

We spoke with Alexis Spektor (Program Director) and Brian DeLeon (Direct Support Professional and early adopter of Kibu) to hear how Kibu is helping them streamline documentation, empower staff, and enrich participants’ daily experiences.

👀 Discovering Kibu

For Alexis, the search for the right system had been frustrating. Most electronic health records were designed for therapists or medical providers, using terms that didn’t match the IDD world.

“Kibu was the first electronic record system that actually spoke our language,” Alexis said. “It matched the requirements of our state without forcing staff to learn a whole new way of talking. Honestly, I had a tear in my eye when I found it…it was such a relief.”

Unlike the six-month implementations Alexis was quoted by larger vendors, FRA was up and running on Kibu in just three weeks. “It was responsive, customizable, and truly built for us,” she added. “And it’s been amazing.”

📋 From Spreadsheets to Smart Notes

Before Kibu, FRA staff logged activities manually, happening just once a day. But a new state mandate required multiple notes for every block of programming. 

“It was going to be a nightmare on spreadsheets,” Alexis explained.

With Kibu, Brian was quick to jump in as an early adopter. 

“I can finish logs for six people across five sessions faster than I used to for one block,” he shared. “And I love that I can do it right on my phone, even while we’re on our way back from a trip.”

The efficiency has allowed staff to spend more time with participants instead of paperwork. As Brian put it:

“It’s all about working smarter, not harder. Kibu lets us do that.”

Don't let documentation get in the way of meaningful experiences - FRA doesn't!

💃 Content That Resonates

While documentation was the immediate need, FRA staff quickly embraced Kibu’s content as well.

“Our participants love the health and fitness classes,” Alexis explained. “And the social skills videos are a huge win. So much of what’s online is made for children. With Kibu, the videos feature adults who look and talk like our clients. That makes all the difference.”

FRA has woven Kibu lessons into their own curriculum, embedding videos into lesson plans and even planning activities around them. The team is also excited about Kibu’s interactive tools. “We already use Jeopardy Labs, so being able to instantly create a Jeopardy game from a Kibu video is going to be great,” Alexis said.

Getting ready to enjoy some Kibu Content & Activities!

📝 A Voice for Every Participant

One of Alexis’s favorite Kibu moments came with Clara, Kibu’s communication tool.

“For our non-speaking individuals, Clara is a game-changer. It lets them share with their parents what they did during the day, without putting a huge lift on staff,” she said. “No one should live in a world without information about their own child. Clara makes sure families are included.”

FRA Members are always out in the community and having a great time!

⏳ Time Saved, Stress Reduced

Staff morale has improved alongside efficiency. “It’s easier to monitor the quality of notes, easier to track time, and it eliminates human error when it comes to billing,” Alexis explained.

Brian agreed. “There’s so much redundancy in this field. Kibu cuts through the absurdity and lets us focus on our students. That’s what matters.”

💡 Ideas for the Future

The FRA team is eager to see continued improvements, especially around integrating Individual Support Plans (ISPs).

“Right now, we get ISPs in PDF form,” Alexis noted. “If Kibu could scan and auto-fill that information into the right fields, it would save endless hours of manual entry and reduce human error. That would make Kibu a true one-stop shop.”

We hear you loud and clear, Alexis! 🫡

🤝 A True Partner

When asked what she’d tell another provider about Kibu, Alexis didn’t hesitate:

“It’s a huge time saver for your staff. It makes documentation easier to monitor, more accurate, and virtually eliminates errors. And it frees you up to spend more time with the people you serve.”

For FRA, Kibu has become more than a platform, it’s a partner in building a modern, paperless, person-centered program.

Ready to Try Kibu?

👉 Join 200+ providers from across the country using Kibu bringing meaningful experiences every day.

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